LEGAL NOTICE
Sales company name
Suketakaya Co., Ltd.
Chief operations officer
Satoshi Suzuki
Location
1-12-3-2F Yuigahama, Kamakura City, Kanagawa Prefecture 248-0014
phone number
046-737-6853
email address
kamakura@arzachstore.com
Sales URL
https://arzachstore.com/
license
Kanagawa Prefecture Public Safety Commission Official Antique Dealer License No. 452640003710
Payment method
Credit card / PayPal / Apple Pay / Google Pay / Shop Pay / PayPay / LINE Pay / Rakuten Pay / Paidy
Please see the "Payment Methods" page for details.
Required amount other than product price
Nationwide flat rate (excluding Hokkaido and Okinawa): 990 yen
Hokkaido: 1,650 yen
Okinawa: 2,420 yen
Shipping is free for orders over 16,500 yen including tax.
*About shipping overseas
For deliveries outside of Japan, all costs associated with delivering the product (shipping fees, customs duties, etc.) will be borne by the customer.
Your purchased product may be subject to customs duties, other import taxes, and customs fees when it clears customs in the receiving country. In this case, all charges will be borne by the customer, so please pay directly to the delivery company at the time of delivery.
Guidelines and policies regarding customs clearance vary from country to country. For more information, please contact the customs office of the receiving country.
Please check the "INTERNATIONAL SHIPPING" page for details.
Shipping the product
For orders within Japan, we usually ship within 2-5 business days from the next business day after receiving your order (we are closed on Tuesdays and Wednesdays).
It may take longer than usual during sale periods, Golden Week, New Year's holidays, etc. Thank you for your understanding.
If delivery is delayed, we will notify you via separate email.
shipping fee
Please refer to the "Shipping" page for shipping charges.
Product delivery method
After making arrangements with our company, it will be delivered by the shipping company.
About refunds and returns
In the unlikely event that you receive a product that is different from what you ordered or is defective, please contact us by email or phone within 8 days of receiving the product and return it (cash on delivery).
We cannot accept returns or exchanges due to interpretation of the product description, differences in opinion, or customer convenience.
Please see the "Product Exchange and Returns" page for details.