Exchange and return of products
Regarding products eligible for return
We cannot accept returns or exchanges due to differences in interpretation or opinion in product descriptions, or customer convenience.
We inspect the product (stains, damage, sewing, etc.) during shipping, but if there is any defect in the product, if something different from the product you ordered arrives, or due to an accident involving transportation, the product will be incurred. If the product is damaged or dirty, we will accept returns and exchanges.
We apologize for the inconvenience, but please contact us by email or phone within 8 days of receiving the product. (If the item is out of stock, we will refund you.)
However, please note that if the item you have returned, and if it is within the range of good quality, we will accept returns or exchanges due to customer's convenience.
We cannot accept returns or exchanges if any of the following applies.
a. If 8 days have passed since the product was received
b. If you have already used it, or if there are any signs of use after delivery
c. If some of the items or accessories are missing when you return them
d. If the customer has tainted, damaged, repaired, or cleaned
e. If it has a perfume or cigarette smell
f. If you have not received any prior notice and receive the message back
g. Vintage item
Return and exchange shipping fees
If there is a defect in the product, if something different from the product you ordered arrives, or if the product is damaged or dirty due to an accident involving transportation, we will cover the shipping costs for returns and exchanges. Masu.
If a return or exchange is accepted due to customer's convenience, the customer will be responsible for the shipping costs.
Return/Exchange location
Postal code: 248-0011
Address: 1-3-9 Ogigatani, Kamakura City, Kanagawa Prefecture
Destination: ARZACH KAMAKURA
Phone number: 0467-37-5724
Contact Us
Telephone enquiries: 0467-37-5724
Reception hours: 12:00-17:00
*We are closed on Tuesdays and Wednesdays, so we are not open.
For inquiries by email, please contact usHereIt will become.